Legal Support Workflow Coordinator
Are you keen to find an exciting new role where you will be part of a dynamic, forward-thinking, agile team? If so, come and join us on the journey.
Why Michelmores? Michelmores is the destination law firm for the ambitious, the imaginative and the distinctive. We help enterprises and individuals navigate change to find a positive future.
We are a flexible, friendly and inclusive organisation with as clear a focus on fresh thinking as we have on growth and success. We value and nurture our people’s potential and inspiration and give them a creative, open and collaborative environment in which to develop a career and succeed.
As a firm we strive to be more understanding, more flexible and less prescriptive about how we enable our people to succeed in their roles. Central to our culture is our nurturing, friendly and flexible environment which genuinely allows our people to grow and flourish.
We’re always thinking about how we can improve what we do, moving forward, together. From day one we encourage people to believe that there’s no such thing as a bad idea and creativity and innovation is highly prized throughout the Firm.
What sort of work? Right now, we have an exciting opportunity for a Legal Support Workflow Coordinator to join our ambitious Professional Support Services (PSS) team in our Exeter office.
In this role you will provide proactive and professional support to the lawyers within the TTS team. You will also provide supervisory responsibilities to ensure the provision of effective and efficient resources and workflow across the team by providing on the ground support. This will include:
- Liaising with the support hub to resolve problems on lawyers' behalf and following up where appropriate
- Coordinating the day-to-day workflow between the team to ensure work is ready to present to lawyers and then clients, including collation of documents
- Liaising closely with the Private Client Support Team Leader regarding challenges and provide solutions for enhancing the service of the support team.
- Support team members by sharing knowledge and ensuring own and other skills are developed.
- Providing comprehensive support for the financial management process within the team.
- Assisting lawyers with the billing process, drafting narratives, covering letters and putting in front of the lawyer for sign off.
- Looking after credit control, ensuring bills are sent out on a timely manner and liaising with departmental Administrators to ensure all systems and processes are up to date.
- A central point of contact for clients and third parties over the phone and via email.
- Collate information for preparation of regular client updates or reports as and when required.
- Ensure regular legal team meetings are arranged, and then actively participate in these meetings.
- Organising client events / seminars in conjunction with Marketing, attending to meet and greet clients where appropriate.
- Building and maintaining effective relationships with lawyers and clients and develop knowledge of the group's clients and their business.
Why this team? Our Tax, Trusts and Succession team has a well-established practice and has consistently been awarded top accolades in recognition of the level at which the team operates. The team works across all of our offices and advises on a full range of private client matters.
You will also be working closely with our Professional Support Services (PSS) team who provide our lawyers with invaluable support in servicing our clients. The PSS team are aligned to a particular legal department where they can build and develop their specialist knowledge.
As well as assisting lawyers with administrative tasks, the PSS team get involved in complex diary management, drafting communications on behalf of lawyers, the financial management of legal matters and the management of lawyer tasks. The team also work alongside Marketing to arrange client events and collate information for bids and tenders.
The PSS team work closely together and build strong 1-2-1 relationships with the Partners and lawyers that they regularly support.
How do we work? We take a flexible, agile approach to working patterns. As a team we agree together on the best working arrangements that will enable each of us to provide exceptional client service, to collaborate and connect with colleagues, and to achieve the right home/work balance. We pride ourselves on our high-performance culture whilst offering a good work/life balance.
As a Firm we are committed to supporting our people across all levels to achieve the balance they need. We are open to talk flexible working and to empower any candidate to put forward a flexible working pattern to meet their needs.
Who are we looking for? We are looking for somebody who will understand our values and thrive in our culture. The role will be based in our Exeter office and the ideal candidate will have:
- Recent experience of managing a team and coordinating workflow.
- Substantial experience in a Legal Support Assistant (LSA), PA or Secretary role.
- Experience in diary management and the ability to multi-task.
- Experience working with financial processes.
- Experience of working to compliance and file maintenance procedures.
- Fast, accurate typing skills.
- Competent with Microsoft Office (Word, Excel, Outlook etc.) and data management systems.
- Recent experience of working to compliance and file maintenance procedures is advantageous
- Other skills required include:
- Excellent interpersonal skills; effective communicator at all levels (written and verbal) and ability to build rapport.
- Excellent attention to detail.
- A commercial, pro-active and professional approach to work.
- Excellent telephone manner.
- Must be self-motivated, committed to working towards goals with strong enthusiasm and a desire to provide high levels of client service.
- Excellent organisational skills, demonstrable examples of multi-tasking and an ability to juggle competing and changing priorities and work under pressure.
- Ability to work independently as well as a team player, prepared to go the extra mile in supporting colleagues.
- Understand the importance of confidentiality and use of discretion. Must be flexible, successfully adapting to changing demands and conditions.
- Demonstrate self-confidence, initiative and be an innovative thinker.
This is a great opportunity to join a Firm which believes potential, inspiration, and teamwork should be valued and nurtured.
We work hard to create and sustain an open and collaborative environment. We embrace change and constantly evolve to meet our people’s diverse needs, in the same way that we help our clients to navigate and stay ahead of developments, to move forward together.
Next Steps
To apply please click below or if you would like to talk to someone about the role, please call Sarah McLean in our Recruitment Team on 07754 555106.
Michelmores LLP is an Equal Opportunities Employer
We do not discriminate on grounds of race, gender, marital status, age, religion, colour, nationality, ethnic origin, disability or sexual orientation in the selection, recruitment and treatment of our staff.
View our Inclusion and Belonging pages for more information.
As part of our recruitment policy our candidates are subject to pre-employment screening checks. The Employee Screening Process includes DBS screening, adverse media checks, financial screening, and will also involve verification of employment history, your right to work in the UK and any relevant qualifications and memberships. If you would like further information around this, at this stage, please get in touch with our recruitment team (careers@michelmores.com)
*No agencies please – any agency assistance will be via invitation only. Please note any speculative candidates submitted via agencies without invitation will not be considered as represented by that agent.
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